FIELD SERVICE TECHNICIAN (F/M)

In order to be able to offer our US customers the world’s best support for system installation and service, we are looking for a full-time Field Service Technician (F/M) for permanent employment at our location near Austin, Texas.

AREAS OF RESPONSIBILITY

  • Maintenance, installation and repair of our 3D finishing systems for our customers.
  • On-site technical assistance to help troubleshoot and repair equipment, as well as problem analysis and remote maintenance on the phone
  • Train customer in handling and operating the machines
  • 2nd level support to ensure local install base is maintained to company standards
  • Handling and fulfilment of benchmark requests and small volume coloring services
  • Work closely with development and service team in German headquarter on product improvement

REQUIREMENTS

  • Initial hardware training to get familiar with products takes place in Munich, Germany
  • Minimum high-school diploma
  • Previous field service experience is desired
  • Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are highly desired.
  • Ability to travel and provide service in assigned geography, as well as periodic travel to other regions or for training
  • Service standards: Account ownership and customer satisfaction
  • Valid driver’s license and passport

WHAT YOU GET

You`ll enter a fast-growing market with exciting customer projects and innovative products. Bring in new ideas, realize them and shape our future with us. Immerse into our start-up culture and enjoy occasional trips to our headquarter in Munich, Germany.

  • Rahel & Michaela
    Rahel & Michaela HR Team

IT´S YOUR MOVE NOW

Send your complete application documents and your desired salary to our HR Team
Michaela and Rahel via  jobs@dyemansion.com.

We are looking forward to receiving your application!

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